We offer free technical support via e-mail for all users of our xtras - both for registered users and not.
We reply for e-mails from Monday till Friday between 9:00 (9:00 AM) and 18:00 (6:00 PM) CET (Central European Time). As a rule, we reply for them not later than on the next business day.
However, if the problem is more complex, it can take more time respectively. If there is a number of requests awaiting our reply, registered users take priority.
Note: Before you decide to send a request to our technical support, check out if it was not already answered in our
Forum,
FAQ or
Examples. You can find there not only solutions for many problems, but also tips how to use
our xtras in a better and more efficient way.
Contact our tech support at . You can send us an e-mail (please include in the subject at least the name of the product your request is about)
or use a form given below.
Please remember to be as concrete and specific when describing the problem and its details as possible. In other case we will have to ask you additional questions, which will make your waiting longer.
The form below includes questions about information usually required to diagnose a problem. If you send it, you automatically contact our tech support. Do not forget to include the correct e-mail address so that we can send you a reply.
